Reno, NV—Whether you plan to place a straight bet, split bet or a special bet, you want your keno ticket to print out very fast—and your casino host wants its name sharp and clear on that 80-grid ticket.

Imagineering Systems, the world's largest computerized keno maker, hit the jackpot on both numbers with a new direct thermal desktop printer, the CT400 from SATO America. The small bar code printer creates the high-quality graphics Imagineering's customers demand, and prints them in record time, says Curt Garritson, production manager. 

Headquartered in Reno, NV, Imagineering Systems has computerized keno games all over the globe, from Nevada and Nebraska to New Jersey and New York, as well as in Nepal, Cambodia and Costa Rica. Any place where there is legalized gaming, odds are you'll find Imagineering's popular computerized keno games.

But keno marketers face several challenges. First, keno's allotted real estate in a gaming hall is often less than other games of chance. Therefore, the less space a keno ticket printer takes up, the more room for the actual keno games.  "Smaller is better," says Garritson.

Second, high-class hotels and casinos want a very professional-looking keno ticket that promotes their facility with their name and logo. 

Third, players want to spend their time playing keno, not standing in line waiting for that 80-grid ticket.

Odds beater
SATO's CT400 with integrated cutter beat the odds because it takes up only 7.8 by 9 by 7.2 inches of space and Imagineering programmed its high-speed, 80 MHz RISC processor to print at 4 inches per second. "It is the fastest desktop thermal printer on the market I found," says Herb Stokes, engineering manager. "I evaluated seven or eight different printers. With the SATO CT400 we can print tickets with nice, crisp logos of casinos and hotels, a bar code and the keno grid in a second." That's a big payoff when a gaming house prints more than 100,000 linear inches per month of 4.25-inch by 6-inch tickets—per printer.

Imagineering also needed printers that would talk with its customized POS terminals that don't use DOS or Windows systems. Stokes simply used the printer's programming module to determine how the units could communicate with each other.

SATO's printer also is a big winner with its 1 MB of memory. Each ticket requires 400,000 bytes of graphics stored in the printer for logos, etc. "We store the graphics of our specialized 4- by 6-inch receipt in the printer's battery-backed memory indefinitely," says Stokes. "It can store and print data without holding up the POS (point-of-sale) terminal. Once a customer has indicated his keno marks, the POS terminal tells the printer to recall the stored data and adds the new customer selections. Then it commands the CT400 to print, feed and cut the ticket."

"Most printers have to spend time formatting graphics into a printer's image buffer. This one formats almost instantaneously," Stokes says.

Dual ports for printer
Other plus marks that helped win over Stokes are the CT400's easy paper loading feature, ability to handle Imagineering's 4.25-inch wide tickets and ability to have both serial and parallel ports.

The parallel printer port is standard, but if you order a serial port, you get it as an addition, explains Stokes. "If you have a POS terminal that does parallel and serial, you can use the same printer simultaneously; you don't need to order another option. It's the only desktop I'm aware of that does this," he says.

The CT400's clear and sharp printing is not only a benefit to the brand-name recognition needs of casinos, hotels and Indian reservation gaming houses, it also ensures high-quality bar codes and resulting high first-scan read rates. The bar codes, in UPC-A symbology, are scanned at the POS terminal when the customer says he has a winner. Scanning verifies the winning ticket with the computerized terminal's records and the POS system authorizes payment. Imagineering's auditing system tracks how much is in the keno operator's drawer, how much is played, how much is paid out, all in real time, says Garritson. The result is a complete package.

While small in size, SATO's high-speed CT400 desktop printer is winning the challenges facing Imagineering Systems—both ones put on it by keno players placing bets and those making a percentage from them.

SATO America, Inc.
545 Weddell Dr., Sunnyvale, CA 94089
Phone:  +1 408 745 1300
Fax:  +1 408 745 1309 
Email:  http://www.satoamerica.com