Safelite Case Study
2009-LXE -
Safelite AutoGlass® Sees Clear Advantages with LXE
LXE Case Study
Customer: In just over sixty years, Safelite AutoGlass® has grown from a single store in Wichita, Kansas, to a national vehicle glass provider, serving nearly four million customers per year. The company offers complete aftermarket vehicle glass service for retail and wholesale customers, from manufacturing through installation and repair, even managing the insurance claim process. The company's goal is to become the natural choice for vehicle glass repair and replacement services, by delivering superior customer service, value and quality through industry-leading 24-hour instant scheduling, convenient in-shop or mobile service, top-of-the-line materials and SafeTech certified technicians.
Challenge: Until 2009, Safelite ran distribution operations using a homegrown application and bulky handheld computers used to view and key-enter data in its NC facility. With its parent company, Belron, putting a strong emphasis on high fill rates versus running with lean inventory levels, it was time to deploy the company’s fi rst warehouse management system and new mobile computers featuring scanning.
Solution: Workers in both Safelite distribution centers now use LXE's two models for receiving and picking, as well as inventory movements. Most moves are made by forklift, but workers also do custom picking of parts. Due to the size and bulk of vehicle glass, reaching one location often means moving other product out of the way; Safelite relies on its WMS and LXE mobile computers to enable workers to easily locate inventory, as well as indicate a SKU’s new location if that item had to be removed to reach the intended pick.
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