Experiences Faster Check-outs, Higher profits and Increased Customer
Download complete case study.
Euro Shop is a major general retailer in Belgium. Founded in
1958 to sell US Army surplus in the city of Roeselare, the company soon
expanded into a much larger superstore with seven satellites. Euro Shop’s
assortment includes clothing, kitchenware, toys, consumer electronics, and
Before the implementation of an IT system, employees had to
calculate daily sales revenues manually, which was very time-consuming.
Periodic stock inventories were manually tallied, purchases and supply orders
were becoming increasingly laborious, as the employees had to inventory stock
levels shelf-by-shelf. The individual shops communicated with the head office
and the other stores by telephone or fax to exchange information on sales,
out-of-stock situations, or surpluses, which was quite expensive. All data was
then computerized by hand in our head office. Euro Shop needed a partner to
provide them with deep general retail know-how and experience, real proximity
and a high level of service.
The first step for MMPCS and Euro Shop was to build a new
network to which all POS devices would be connected to the store central
server. The central server also connected all the stores to the head office. Once
this was implemented and successfully tested, all information was quickly and seamlessly
downloaded into the shop’s central server and back office computer at headquarters.
Benefits have been quickly visible: the cashiers’
productivity and efficiency are improved and queues have been dramatically
shortened at the checkout. This has led to increased customer satisfaction,
improved stock levels, and better inventory management based upon reliable data
Thanks to the new hardware and software solution, Euro Shop
benefits from a 100% reliable system, without any downtime, for a more
efficient retail management. All together, the new retail automation system provides Euro Shop with
strong improvements in its processes, leading to lower costs and higher