|Sand Springs Police Department Case Study|
Springs Police Department—Just the Ticket
Customer: To serve and protect is just one of the many things the Sand Springs Police Department (SSPD) is tasked with on a daily basis. As the department’s officers report to work each day, citations are just one of the many ways they keep their population of 19,000 safe. But beyond safety, citations are also a way the city generates revenue.
Previously relying on an outdated manual process, officers would complete a hand-written five-carbon copy citation. The violator would get one copy, and the rest would be distributed to various police, court and city personnel for repeated entry into multiple other computer systems. This process caused a lot of redundancy, administrative time and wasted effort, as citations were often lost in the shuffle or dismissed due to illegibility--causing citation revenue to go uncollected.
In short, SSPD looked for a technology solution that would offer increased officer productivity and an improvement in officer safety by getting them off the roadside faster.
Solution: Saltus Technologies worked with SSPD to implement their digiTICKET eCitation software, coupled with the Intermec CN50 handheld. Under the new system, officers can easily capture defendant information by scanning the 2D barcode on the back of a driver’s license using the CN50 barcode scanner. Officers can then quickly complete a ticket and print it using thermal printers. The CN50 also allows the digiTICKET software to capture an electronic signature of the violator, photographs, GPS coordinates of the stop and even voice-directed notes by the officer. At the end of a shift, the officer uploads the citation information directly into the digiTICKET web application.
"The automated system virtually eliminated the manual data entry and paperwork associated with issuing a citation," said Carter. "Now, the officers can literally upload the information in a matter of minutes, which has greatly increased their productivity and eliminated much of the administrative costs associated with getting the citation information into our system."
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