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HID Global | RAEL Automatic Sprinkler Company

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Case Study Competition Winner | Internet of Things

Fire protection is a tall order at any one of lower Manhattan’s most iconic office buildings, requiring regular inspection and maintenance of their massive, sprawling industrial sprinkler system.


RAEL Automatic Sprinkler Company, an 85-year-old full-service fire protection provider, sought to streamline and track their inspection, maintenance and repair process of the extensive industrial sprinkler system of a well-known client, an iconic skyscraper in Lower Manhattan. Its goals included fully digitizing inspection records to improve traceability, automating maintenance schedules and providing proof of compliance with federal and local fire and safety regulations.


“Proof of presence (which confirms that an inspector was physically at the site when they claimed to be and reported or addressed all needed sprinkler repairs) was critical,” said David Israel, RAEL's President, “as property managers are now expected to deliver a much higher level of compliance reporting.”


That's when HID and Automated Decision answered RAEL's call to deploy an innovative work order management solution and automate its extensive sprinkler system inspection and service process.   Working together, they delivered a comprehensive solution to meet all of RAEL’s goals using HID Trusted Tag® Services, which includes an HID Cloud Authentication Service and HID’s Trusted HF/NFC Seal eTamper tags, that are integrated tightly with Automated Decision’s work order management solution and a mobile inspection app. 


Each HID tag generates a unique encrypted code appended to a URL that changes with each tap. With the help of HID’s Cloud Authentication Service, the CMMS Software from Automated Decision then identifies, authenticates and logs the inspected item, the user, the tap time and the date into the RAEL’s work order management system.  Additionally, the solution verifies that the user’s credentials align with the qualifications needed to service the equipment.  Once the service technician is authenticated into the system, they gain instant mobile online access to the equipment’s service request history and maintenance records, specifications, diagrams, and photographs.


Automated Decision’s integrated solution provides work order management, access to an equipment intelligence database for planning and managing maintenance schedules as well as a mobile app for service technicians in the field. Its user portal equips RAEL staff and RAEL clients with direct access to a building’s entire equipment inventory, inspection and service history, together with real-time compliance, trusted proof-of-presence, service and credential tracking and reporting.


Incorporating HID Trusted Tag Services into Automated Decision’s work order management solution has provided RAEL and their property management clients a plethora of benefits.   RAEL has significantly improved their first-time fix rates, reduced the number of repeat visits and decreased equipment downtime.   ƒ Technicians now complete 20% of all work orders 34% faster on average, thanks to being able to access the additional information the system provides. “The HID Trusted Tag Service is a real competitive differentiator for us when we bid for projects now,” said Israel. “We plan to deploy it in other noteworthy NYC buildings and we’re looking at using it for other mission-critical types of equipment that we inspect and repair as well.”


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